Shipping policy

Free Shipping
We are proud to offer FREE standard shipping on all eligible orders within [e.g., Lower 48 States].
Free shipping applies to standard ground delivery only.

Order Processing
Orders are processed within 1–5 business days (excluding weekends and holidays). Orders placed after [cutoff time, e.g., 12 PM EST] will be processed the next business day.
Processing times may be extended during peak seasons or promotions.

Delivery Time Estimates
Estimated delivery times after processing:
* Free Standard Shipping: 3–10 business days
* Expedited Shipping (if available): 2–3 business days (additional cost)
* Freight Shipping (Large or Bulk Orders): 5–10 business days
Delivery times are estimates and not guaranteed.

Oversized & Freight Orders
Wheels and tires are considered oversized items and may:
* Ship in multiple packages
* Be delivered via LTL freight carriers
* Require curbside delivery only
Customers are responsible for ensuring the delivery location is accessible.

Shipping Carriers
We ship using reputable carriers such as:
* UPS
* FedEx
* USPS
* LTL Freight carriers (for large orders)
Carrier selection is at our discretion.

Shipping Destinations
We currently offer free shipping to:
* [e.g., Lower 48 States]
We do not ship to:
* P.O. Boxes
* APO/FPO addresses
* Certain remote or restricted areas
International shipping is not available unless explicitly stated.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, losses, or additional shipping costs caused by incorrect or incomplete addresses.
Orders returned due to address errors may require additional shipping fees to resend.

Order Tracking
Once your order ships, a tracking number will be emailed to you. Tracking updates may take up to 24 hours to appear.

Damaged, Lost, or Stolen Packages
If your order arrives damaged:
* Contact us within 48 hours of delivery
* Provide clear photos of the product and packaging
Packages marked as “Delivered” by the carrier are not considered lost or stolen. While we are not responsible for such cases, we will assist with filing a carrier claim when possible.

Shipping Delays
We are not liable for delays caused by:
* Carrier issues
* Weather conditions
* Supply chain disruptions
* Events beyond our control

Contact Information
For shipping-related questions, contact us at:
📧 info@osocustomwheels.com
📞 346-256-4280